Employment / Volunteers

420 North Washington Avenue
Scranton, PA  18503

Office: (570) 346.7369
Fax: (570) 346.7365

www.ScrantonCulturalCenter.org

Employment Opportunities


Development Director

The Scranton Cultural Center at the Masonic Temple seeks a Director of Development to manage and direct all aspects of development including fundraising, capital campaigns and planned giving.  The candidate must have excellent communication skills and successful management experience while working in the non-profit environment.  The candidate should have a Bachelors degree and at least five years in the fund development field. The organization offers a competitive salary and benefit package.

Click here to download the job description.

Please send resumes and cover letter to: dpeterson@sccmt.org

 




Patron Services/Ticketing Associate

 

Department: Box Office

Reports to: Box Office / Business Manager

Status: Non-exempt, Part-time

Download Job Posting HERE

 

Summary: The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Scranton Cultural Center clients and professionally and responsibly.

 

Essential Functions:

Provide excellent customer service to all patrons and clients.
Selling tickets to all client events; accepting orders by telephone and in person, processing ticket exchanges and gift certificate orders.
Accurately enter data and process payments Provide timely response to patron requests for information received by phone and inquiries in person
Disseminate information regarding various arts organizations and venues, general building and schedule information, staff directory, policies and procedures.
Escalate customer issues, complaints, compliments and needs to the appropriate department head or manager to resolve issues and questions.
Assist in various ticketing related tasks, maintenance of the box office, all paperwork needs, and mailings.
Properly maintain all show and ticket information sheets and calendars.
Self-Train on product information, show information and background.
Responsible for cash and credit card sales and their reconciliations.
Actively up-sell additional offers such as dinners, packages, premium seating, and other offers.
Other duties as assigned
 

Minimum Qualifications:

High school diploma or equivalent
One year of customer service in retail, call center, or performing arts environment
Visible leadership skills and a desire to advance in the organization
Ability to deliver superior customer service
Strong communication skills
Computer literacy
Ability to interact with people from diverse backgrounds
Must be available to work primarily days with some evenings and weekends
 

To apply for this position, send your resume to the Scranton Cultural Center:

Scranton Cultural Center
Box Office Manager
420 North Washington Avenue
Scranton, PA 18503
fax: 570-346-7365

email: jasonh@scrantonculturalcenter.org

The Scranton Cultural Center at the Masonic Temple is an Equal Opportunity / Affirmative Action Employer. All candidates who meet the qualifications are encouraged to apply!

420 North Washington Avenue
Scranton, PA  18503

Office: (570) 346.7369
Fax: (570) 346.7365

www.ScrantonCulturalCenter.org