Box Office Policies

Box Office Policies and Information

Directions:
For Easy Parking: - From Interstate Route 81 North or South – Take Exit 185 (Scranton Central Expressway.) Follow into Center City; staying in the lane marked “Spruce Street.” At the 2nd light, turn right onto Adams Avenue. Proceed until the 3rd light and turn left onto Vine Street. At the very next light, make a left onto North Washington Avenue. The Center is the second building on your left, the Masonic Temple. Map

Parking:
Parking is available at several downtown lots and at any open street meter. Note that meters are enforced until 6:00 pm most days and holidays. Meters covered with orange NO PARKING bags are reserved for production use and unauthorized cars parked at these meters will be towed at the owner's expense.

ADAMS AVENUE LOT: Located in the 400 block of ADAMS AVENUE. Charges vary. Map

SCRANTON MUNICIPAL GARAGE: Entrance on LINDEN STREET. Charge vary. Map


Payment:
The Scranton Cultural Center Box Office accepts cash, checks (with 2 forms of ID); Scranton Cultural Center issued Gift Certificates and money orders at the Box Office window. Visa, MasterCard, Discover and American Express are also accepted at the window and by phone. When charging by phone, your order will be held at Will Call under the name you give unless you instruct the Box Office to mail them to you via USPS. There are additional per ticket convenience charges for ticket orders by phone. Any service charges incurred at the time of purchase are non-refundable. Returned checks are subject to a $25.00 service fee.

Seating Availability:
Seating is available on a first come, first served basis. While we will make every effort to accommodate your specific seating request, we cannot guarantee specific seating availability due to the large number of outlets selling tickets for events at the Center. Purchase early to get the best seats.

Reservations:
No seats will be reserved without receipt of payment at the time of the order. Tickets cannot be reserved with a credit card for later payment by cash or check. When picking up tickets ordered by phone, fax or Internet, you must present proper identification, including the credit card used to make the purchase.

Handicapped accessible seating:
Arrangements for handicapped accessible seating may be made through the Scranton Cultural Center Box Office, via phone or in person. Special seating needs must be made known to the Box Office at time of ticket purchase. Please stop by or call 1.888.669.8966.

Group Sales:
Group pricing is available on most performances and does vary by event. For more information please call the Box Office at 1.888.669.8966.

Will Call:
Will Call Window will open 1 hour prior to the performance. You must present the proper identification to pick up tickets at the Will Call Window.

Entrance Policies:
It is the policy of the Scranton Cultural Center that all attendees must have a ticket for entry. As a courtesy to our audience, very young children are not encouraged to attend, except for shows specifically for children or a performance designated “family friendly.” Children, when admitted, must be accompanied and supervised by a responsible adult. Persons disrupting a show will be asked to leave (this includes, but is not limited to coughing, crying, talking) until disturbances are corrected.

Lost Tickets:
Lost or misplaced tickets will be duplicated only for the person under whose name they were purchased. Proper ID and proof of purchase will be required.

Inclement Weather Policy:
In the event of inclement weather, the show will go on as scheduled unless the performers are unable to attend. This is the only situation in which a performance will be canceled and refunds issued. Any service charges incurred at the time of purchase are non-refundable.

NO REFUNDS OR EXCHANGES. Examine your tickets closely upon receipt. If there are any discrepancies, please contact the office, outlet or online service from which you purchased the tickets immediately to remedy the problem. Any problems with your ticket order must be handled at the point of purchase.

Donating Tickets:
If you were unable to attend a performance presented exclusively by the Scranton Cultural Center for which you have purchased tickets, you may return them to the Box Office at least 48 hours in advance of the published performance time to receive a tax deductible donation for the amount of the tickets. Tickets for events promoted by outside renters and organizations cannot be donated in this manner. Please call the Box Office at 1.888.669.8966 for further details.

Seating Policy:
If you are uncomfortable or have any concerns, please contact an usher or the House Manager immediately to address the matter. The Late Seating Policy is at the discretion of the management and varies from show to show.

General Rules:
The following items are PROHIBITED in the Center:
Coolers, backpacks, over-sized bags, bottles, cans and glass containers, outside food or beverages, horns, whistles, banners, noisemakers, laser pens, cameras, video cameras, or recording devices, illegal substances, weapons or any other threatening objects.

Bags may be checked for every event.

Other security measures vary per event.

The Center is a SMOKE FREE facility. NO smoking materials, cigarettes, cigars, pipes, lighters, matches or other flammable items may be brought into the Center.

There is no Re-Entry upon Exit for most concert events.

Cameras and recording devices are prohibited.


Event Dates, Times, Artists and Prices are subject to change.


Emergency Contact Information:
In case of emergency, audience members may be contacted at the Scranton Cultural Center through the following telephone number: 570.346.7369. When prompted, please press 9. If you are using this number as emergency contact information, please be sure that you also give the name and time of the performance you are seeing, the name your tickets were purchased under, and if applicable, your seat locations.

House Information

Seating Policy
If you are uncomfortable or have any concerns, please contact an Usher or the House Manager immediately to address the matter. Late-comers will be seated at the discretion of the management. The late seating policy varies from show to show.

No Babes In Arms
It is the policy of the Scranton Cultural Center that all attendees must have a ticket for entry to an event. As a courtesy to our audience, very young children are not encouraged to attend, except for shows specifically for children or a show designated as family friendly. Children, when admitted with a ticket, must be accompanied and supervised by a responsible adult. Persons disrupting a performance will be asked to leave (this includes, but is not limited to, coughing, crying, talking) until the disturbance has been corrected.

Cell Phones, PDAs, Pagers and Alarms
Please disable or turn-off all electronic devices that may generate audio or light upon entry to the theatre.

Accessible Seating
Special seating request must be made at the time of purchase. Please note that seating for individuals with special needs is handled on a first come, first served basis. Note that there is no elevator access to the Mezzanine or Balcony level seating in the Weinberg Theatre. Those who cannot or wish not to climb stairs should select seating in the Orchestra level. For Accessible seating please visit the box office or call 888.669.8966.

Restrooms
Restrooms are available on the lower level of the Cultural Center. Please use the stairs or elevator to go one floor below the main lobby. There are additional restrooms in the mezzanine lobby for those in the balcony or mezzanine seating.

Emergency Exits
For your safety, please take note of the location of marked emergency exits throughout the building. The exits indicated by the sign nearest your seat are the shortest routes to the street.

Audio/Video recording and photography
Cameras, audio and video recorders are prohibited from use at all performances. Cell phones, PDAs and other electronic devices should be disabled or turned off upon entry.

Smoking
The Scranton Cultural Center is a smoke free facility. Smoking is prohibited in all areas of the building.